Little Rock-based utility Entergy Arkansas said Monday (Feb. 1) that customers will see a one-time credit on their February bills as a result of an annual adjustment based on the outcome of federal tax positions and a decrease in the state tax rate. The total credit is estimated at $5.6 million.
“Providing affordable, safe and reliable energy is at the heart of what we aim to do each day,” said Michael Considine, customer service vice president for Entergy Arkansas. “And our goal is to pass along additional credits to our customers as quickly as possible.”
The credit amount varies by customer based on the kilowatt-hours consumed, but the average residential customer will have a $3.85 credit on the February bill. The total credit amount includes commercial and industrial customers and their usage.
Starting in March 2020, Entergy utility companies in its four-state service area worked with retail regulators to suspend all electricity shut-offs for payment of bills or for past-due amounts. Also, the company implemented an Enhanced Customer Assistance Plan to provide customers with new flexible options to extend time to pay.
Under the plan, customers who need additional time to pay can take up to 12 months to pay an existing bill or unpaid balances. Customers are asked to continue to make payments so balances do not accrue to an unmanageable level, according to a news release.
Following are steps customers can take: Link here to visit the website; use the Entergy mobile app; call the automated response system at 1-800-368-3749, press 3; or dial the number to speak to an agent between 7 a.m. and 7 p.m. on weekdays.
With regard to scams, Entergy never demands immediate payment from customers, the release shows. If one suspects a scammer, hang up and call 1-800-368-3749 and speak to a customer service representative.
Entergy Arkansas, a subsidiary of New Orleans-based utility Entergy Corp., provides electricity to about 715,000 customers in 63 Arkansas counties.