90% Of Passengers Satisfied With Facilities At Clinton National Airport

by Kerri Jackson Case (kerri@mudrain.com) 121 views 

Nine out of ten passengers surveyed in the second quarter say they are pleased with Clinton National Airport, according to a report released by the Little Rock Municipal Airport Commission, the governing body of Bill and Hillary Clinton National Airport.

The research was independently conducted by Phoenix Marketing International, an industry leader known for reviewing and analyzing airport performance. It comes as a part of the airport’s customer service initiatives.

Passengers surveyed were most satisfied with getting to the terminal, ticket lobby check-in, TSA Security and terminal facilities. The airport’s food and retail options scored the lowest; however, those scores are at the national average of where most airports are ranked.

Phoenix interviewed 400 departing passengers between April and June with nine out of ten passengers reporting they are satisfied with the airport. Phoenix Marketing International is currently conducting research at several airports across the country. Last year, the company surveyed 35,000 passengers. It will continue to survey passengers at Clinton National throughout the year.

Clinton National Airport is working on a $20.6 million concourse renovation. New concourse restrooms opened in June while the overall concourse is planned to be remodeled next year. Clinton National has already undergone nearly $70 million in renovations that were completed in 2013.