Arvest Posts Servicing Record

By the end of April Arvest Bank was servicing more than 50,000 loans with a total loan value of $5.56 billion for the first time in its history.

Additionally, bank officials say this represents an 8 percent increase in the number of loans being serviced and more than 13 percent in the total value of loans being serviced vs. April 2009.

“We think we’re standing out,” said Bill Roehrenbeck, Arvest Mortgage Co. president and CEO. “We have not been as affected as some high cost markets. We just didn’t see a huge reduction in market value. Our banks have been very focused on taking care of our customers.”

Roehrenbeck chalked up Arvest’s winning ways to favorable interest rates, solid real estate prices, a better long-term outlook for the economy than was the case last spring and even the stimulus funding recently available to first-time homebuyers.

Not only is the number of loans being serviced at the Arkansas-based bank on the rise, Arvest continues to retain servicing rights to 99 percent of the loans it originates. In fact, Arvest Bank is the largest home loan servicer in the state.

“We see continuing to work with customers as critical over the life of the loan,” said Roehrenbeck. “Lots of banks don’t want to go on with the month in, month out aspect of the loan. We view that as central to our ability to take care of customers.”