Oscar Washington to head customer service for Entergy Arkansas

by Talk Business ([email protected]) 972 views 

Entergy Arkansas said Oscar Washington has been promoted to vice president of customer service for the entire state. In his new role, Washington replaces Brady Aldy, who was promoted in February to lead Entergy’s efforts in the commercial development and innovation department to leverage safety and efficiency for product deployment in all four states of Entergy’s service territory.

Washington will oversee Entergy Arkansas’ statewide customer service group, which includes 680 engineering, distribution operations and customer service employees in the 63 counties that the utility serves. He previously served as director of customer service for Entergy’s central Arkansas region.

“Oscar brings 25 years of Entergy utility experience gained from diverse positions of increasing responsibility from across our business,” said Rick Riley, Entergy Arkansas incoming president and CEO.

“We share a leadership philosophy to inspire employees and foster meaningful engagement with our workforce, as well as giving back to the communities that we serve,” said Riley, who takes over from current president and CEO Hugh McDonald on May 1.

From 2010 to 2014, Washington served as director of customer service where he reported directly to president and CEO Hugh McDonald, and he was responsible for providing strategic leadership in the areas of community development, customer service, low income initiatives, economic development, energy efficiency and corporate social responsibility.

A Carlisle native, Washington began his career with Entergy in 1990 as an accountant and holds a CPA license. He graduated with a bachelor’s degree in business administration from the University of Central Arkansas and then pursued night courses to complete an MBA from the University of Arkansas at Little Rock while working at Entergy.

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