Arvest Bank announced two executive changes in its mortgage division on Monday (Aug. 31). Matt Kendall was promoted to executive director of mortgage operations, and Kathleen Craig was hired as director of mortgage production operations.
Kendall has worked at Arvest for 17 years, and most recently served as director of mortgage production operations. Kendall is responsible for production operations, vendor management, mortgage IT and litigation spanning both the company’s production and servicing areas.
"Matt Kendall has proven very flexible and adaptable to new challenges over his 17-year career at Arvest,” said Steven Plaisance, president and CEO of Arvest Bank – Mortgage Division. “He will be able to provide additional senior leadership over several diversified areas of our mortgage banking business.
Craig will report to Kendall and be based in Tulsa, Okla. She has production operations responsibilities in Tulsa and Lowell. Hired earlier this month, Craig has more than 25 years of mortgage banking experience and brings extensive knowledge of retail mortgage lending to Arvest.
In a previous job as a regional operations manager and in other senior leadership roles, Craig developed operational efficiencies, risk management policies and procedures, and customer service best practices, while also supporting sales across all areas of mortgage lending.
"Kathleen's hire brings more depth and experience to our leadership team during a time of increased focus on mortgage processes and regulation,” Plaisance said.