TeleTech Adds Second Arkansas Location In Jonesboro

by Talk Business & Politics staff ([email protected]) 197 views 

A month after announcing a major customer service center in Sherwood, TeleTech Holdings said it would add a new operation in Jonesboro, taking space in a vacated call center building and adding 150 new jobs.

The site is located at 2908 S. Caraway Road in Jonesboro and is expected to open in August.

The company said it could grow to as many as 600 jobs.

“With an existing TeleTech site in Sherwood and a new site in Jonesboro, we are expanding our footprint in Arkansas,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “The new Jonesboro site will be integral to TeleTech’s continued growth, particularly within the healthcare vertical, a complicated industry that requires an exceptional customer experience.”

TeleTech announced in June that it would locate a facility in Sherwood employing 400 workers. Today, the company said that operations center could expand to 1,000 positions.

“TeleTech’s decision to open not one, but two, facilities in Arkansas speaks volumes about the company’s confidence in our state’s workforce, both in Central and Northeast Arkansas,” Gov. Mike Beebe said. “The knowledge-based jobs TeleTech provides are essential to maintaining our state’s diverse economy, and I am pleased that the company has chosen to expand its presence in our state.”

“We are excited that TeleTech has selected Jonesboro as the location for its next customer experience center. We appreciate the investment they are making and the confidence they have in Jonesboro and Craighead County,” said Mark Young, president and CEO of the Jonesboro Regional Chamber of Commerce.

TeleTech is currently actively hiring for its new Jonesboro site, which will support a leading healthcare insurance company. TeleTech is specifically looking to hire customer experience representatives, team leads, trainers, recruiters, technical assistance and IT specialists, operations managers and facilities staff.