Startups / Technology

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by Todd Jones -

Q&A with a Field Agent

When I worked in retail, we were advised by management that our store would receive secret shoppers. These shoppers would grade us on certain aspects of customer service. The grades…

by Bill Paddack -

Sixth Sense: How to make tough decisions

Six business leaders give us their thoughts on making the call to shut down a division, operation or company, knowing the ramifications for layoffs and lost revenue. Randy Zook President…