Rebekah Henry started out as the company’s front desk receptionist in 2011. A passion for customer service has guided her to the executive leadership table.
Meeting and exceeding customer expectations is the norm at Rapid Prototypes, a multimillion dollar company that builds corrugated packaging and display prototypes for retail suppliers, which are in abundance in Northwest Arkansas.
A successful interview with a staffing agency led Henry to Rapid Prototypes, which is celebrating its 15th anniversary this year. She was promoted as the company’s first customer service representative a few months after being hired. In 2012, her hard work and a reliable dedication to clients — who are oftentimes facing tight deadlines and turnaround times — were rewarded when she was promoted to customer service manager.
Through the next five years, the company sustained double-digit growth and increased staff from 15 to 45 people. Another tangible sign of the company’s evolution is a current expansion project at its Bentonville headquarters from 15,000 square feet to 18,000 square feet. You’ve probably seen the building. It’s the one on South Walton Boulevard with the gigantic blue octopus mural.
Henry assumed her current title in February. She oversees 43 employees managing a client list of more than 500 companies, both in Northwest Arkansas and throughout the world.
A Fort Smith native, Henry said processing work orders for customers isn’t done “in an 8-to-5 world,” but the commitment to meet deadlines for clients no matter the circumstances is what she enjoys most about her job.
“I have found my passion in this company,” she said. “Making sure clients are happy with the work we do for them and making them successful is who we are. That’ll never change.”