Ozarks Electric Cooperative Inducted Into Hall of Fame

Fayetteville-based Ozarks Electric Cooperative Corp. was one of 14 organizations worldwide to be inducted into the Palladium Group Inc. Hall of Fame for Strategy Execution in October.

The Hall of Fame honors organizations that have achieved outstanding performance using a strategy management framework created by Palladium Group founders Drs. Robert Kaplan and David Norton.

The Paladium Group, a global management consulting firm headquartered in Boston, is known for its business frameworks and tools that improve managerial effectiveness.

Joining the Hall of Fame is considered a prestigious global honor, awarded to a limited number of elite organizations. This year, Ozarks Electric was the only company from the United States selected.

Since the adoption of the strategy performance management tool Balanced Scorecard in 2008, Ozarks Electric has achieved a three-year average American Customer Satisfaction Index score of 92, setting a national record of 96 in 2012.

Planning is now implemented cross-departmentally to accomplish long-term, unified goals. Affordability has been substantially improved, the number of dropped calls per month has been reduced by two-thirds, the length of time a customer is without power during a service disruption was reduced by 73 percent, and lost work days were reduced to zero.

“We appreciate the recognition for our commitment to excellence,” Mitchell Johnson, president and CEO, said. “Ozarks Electric is dedicated to providing our membership competitively priced services in the safest and most reliable method. I am truly honored to represent our cooperative in accepting the Hall of Fame award.”

Ozarks Electric is a nonprofit, member-owned cooperative serving more than 70,000 meters across nine counties in Northwest Arkansas and northeast Oklahoma.