West Corp. To Close Office, Lay Off 350 in Fayetteville
by June 23, 2003 12:00 am 119 views
West Corp. will close its outbound telemarketing office in Fayetteville on Aug. 1.
Carol Padon, vice president of investor relations and public relations for the Omaha, Neb., company, said West Corp. had about 350 employees in the Fayetteville office. She said she didn’t know how many of those were full-time as opposed to part-time.
“We were asked to take that facility dark, and that is based strictly on call-volume demand,” Padon said.
The impending closure was announced to the company’s staff in Fayetteville on June 9. West Corp. opened the office at 55 W. Sunbridge Drive in Fayetteville in 1998.
West Corp. will continue to operate another 34 offices in 17 states.
Founded in 1986, West Corp. describes itself as a “leading provider of integrated customer contact solutions focused on helping Fortune 1000 companies acquire, manage, retain and grow their customer relationships.” The company provides inbound operator, automated voice response, outbound direct teleservices and Internet services. West Corp. does bankcard activation, survey and information gathering, automated backup of customer service systems, automated front-end customer service, and prepaid calling-card services. Its clients include telemarketing companies and financial institutions.
West Corp. had $820.7 million in revenue in fiscal 2002, a 5.2 percent increase over the previous year’s $780.2 million.