A-State introduces ‘Howl Chatbot’ for students and campus visitors

Arkansas State University has launched its ”Howl Chatbot” to aid students and campus visitors with a myriad of questions.

The chatbot project was a multi-department initiative, which was led by Dr. Nikesha Nesbitt, dean of University College. Chatbots are computer programs that are meant to simulate a conversation with a person.

“The Howl Chatbot offers students instant support, guidance on campus resources, and answers to their daily questions, helping them feel connected and confident throughout their college journey,” said Nesbitt.

Introduced last month, the chatbot received more than 1,400 texts from students in the first 24 hours.

The university has partnered with EdSights, a leader in student-centered support frameworks, to launch this AI SMS-powered resource to provide support to those on campus.

The chatbot, named after the A-State mascot Howl, is where students can interact with real staff members at A-State to ask any questions they may have on a variety of topics.

“With timely reminders, personalized responses, and proactive mental health check-ins, the Howl Chatbot will boost student engagement and support, fostering stronger retention rates and academic success,” Nesbitt said.

The questions asked by students include inquiries about registering for classes, upcoming breaks, dining hall hours, and assistance with stress Through text messages, the chatbot will interact with students to provide access to resources for any struggles they may be facing.

The student success team at A-State will be the voice behind the AI to provide accurate and timely information.