Ozarks Electric awarded for customer satisfaction efforts
by October 30, 2014 4:46 pm 100 views
The Palladium Group inducted Ozarks Electric Cooperative into the 2014 Palladium Balanced Scorecard Hall of Fame for Executing Strategy.
Since the adoption of the Balanced Scorecard in 2008, Ozarks Electric has achieved a three-year average American Customer Satisfaction Index score of 92, setting a national record of 96 in 2012.
Planning is now implemented cross-departmentally to accomplish long-term, unified goals. Affordability has been substantially improved, the number of dropped calls per month has been reduced by two thirds, the length of time a customer is without power during a service disruption was reduced by 73%, and lost work days were reduced to zero.
“We appreciate the recognition for our commitment to excellence. Ozarks Electric is dedicated to providing our membership competitively priced services in the safest and most reliable method,” Mitchell Johnson, president and CEO of Ozarks Electric said in a statement. “I am truly honored to represent our Cooperative in accepting the Hall of Fame award.”
Ozarks Electric is a non-profit, member-owned entity that has more than 70,000 meters in nine counties of Northwest Arkansas and Northeast Oklahoma.