Arvest Bank garners top ranking

Arvest Bank said Thursday (April 18) it garnered  top rankings by J.D. Power and Associates for retail banking satisfaction in southwest and south central regions.

This is the fifth year that Arvest has been recognized with a J.D. Power award. The 2013 study was conducted with more than 51,000 banking consumers throughout eleven regions across the United States.

“To receive a regional award for the fifth year is a tremendous honor for our bank and our associates,” said Craig Rivaldo, Arvest Bank president and CEO in the Fort Smith /River Valley region. “We view this as validation of our customer-centric philosophy and are thrilled with this result. We pride ourselves on providing high levels of service consistently throughout our organization and through all channels of delivery whether it be in person, online or via telephone. Our associates deserve the credit for this honor, and we are truly thankful to our customers for this recognition and for trusting us to help them with their financial needs.”

The south central region Arvest received the highest score in four factors analyzed by the study—product offerings, facility, account information, account activities. This region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.

The southwest region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah. In this region, Arvest received the highest score in five factors — fees, product offerings, facility, account information, account activities.