Denver-based TeleTech Holdings announced Thursday (July 17) it will open a call center in Jonesboro that will initially employ 150 but could expand up to 600 jobs. The center will be TeleTech’s second Arkansas operation following the recent opening of a 250-job center in Sherwood.
The opening of the Jonesboro site is scheduled for August of this year.
“With an existing TeleTech site in Sherwood and a new site in Jonesboro, we are expanding our footprint in Arkansas,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “The new Jonesboro site will be integral to TeleTech’s continued growth, particularly within the healthcare vertical, a complicated industry that requires an exceptional customer experience.”
TeleTech is actively hiring for its new Jonesboro site, which will support a leading healthcare insurance company. TeleTech is specifically looking to hire customer experience representatives, team leads, trainers, recruiters, technical assistance and IT specialists, operations managers and facilities staff.
“As a global company with locations worldwide, we are focused on hiring the best talent in the world to serve our clients. We have been extremely impressed with the strong workforce in Central and Northeast Arkansas and we look forward to growing our relationship in this region,” said Todd Baxter, SVP of Global Operations at TeleTech. “We are excited to join the Jonesboro community and are committed to a continued partnership with the state of Arkansas.”
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to support customer service for Global 1000 clients and their customers.