A new $1.7 million call center expansion in Fort Smith could add 90 jobs within the next three years.

Answer Fort Smith has completed the renovation of a 35,000-square-foot facility and will relocate their existing call center from North A and Rogers Avenue to 5805 U.S. 271 S.

The former CV’s Grocery Store will be the new location for their fulfillment center in order to accommodate the company’s plans to triple in size. The company now employs 60 people, and during the next three years, they plan to hire 150 more workers, according to a statement from the Fort Smith Regional Chamber of Commerce.

Answer Fort Smith has provided professional telephone answering services for more than 30 years. Services include inbound and outbound call service, virtual receptionist, medical and industrial call services, data collection, reporting, paging & repair, and RSVP Hotlines. The new facility will boast state-of-the-art communication equipment to serve customers nationwide.

“Answer Fort Smith is thrilled to relocate to this new facility and have the opportunity to put more citizens from our area back to work, Hugh “Hoot” Jones of Answer Fort Smith, said in the statement. “For more than 30 years we’ve provided professional services and with this expansion, Answer Fort Smith will be poised for a very successful future. We are grateful for the assistance and cooperation from the Fort Smith Chamber, the City of Fort Smith, and the Arkansas Economic Development Commission in helping make this project a reality.”

The Answer Fort Smith expansion is the sixth announced economic development project in the Fort Smith metro area since March 21.

Tim Allen, president of the Fort Smith Regional Chamber of Commerce, said it’s pleasing to see a small business expansion create jobs.

“Answer Fort Smith has been a great corporate citizen for many years. It’s exciting to see a home grown company expand in our community. We hear it all the time; small businesses make up the majority of new jobs in this country and it’s certainly true in this case. Fort Smith should be proud of the remarkable success story in Answer Fort Smith’s expansion,” Allen noted in the chamber statement.

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The City Wire Staff