Bentonville-based Arvest Bank ranked highest both in the South Central Region and in the Southwest Region in the J.D. Power and Associates 2012 Retail Banking Satisfaction Study.
The bank says it is the fourth year that Arvest has been recognized with a regional award.
Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012), Southeast (2009) and South Central (2010, 2012) regions. The 2012 study was conducted with more than 51,000 banking consumers throughout eleven regions across the United States.
Arvest Bank received ratings significantly higher than the regional averages in five factors analyzed by the study – account activities, account information, facility, fees, and product offerings. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Arvest Bank operates more than 230 bank branches in Arkansas, Oklahoma, Missouri and Kansas.